Back to basics to ensure RCM quality

Revenue cycle management in the healthcare sector is constantly evolving. Since the COVID-19 pandemic, providers have experienced reduced patient volumes and lower margins. Meanwhile, RCM executives are being inundated with new products and concepts such as AI, machine learning and RPA, to name a few. While these new tools can increase efficiency, the core fundamental processes must be in place and optimized before layering on these technologies.

In our podcast, Grant Thornton Partner of Healthcare Advisory Adrianne Boylen discusses the importance of RCM basics with Grant Thornton Senior Managers Francis Hollweck and Brian Holman, who focus exclusively on RCM. Holman and Hollweck discuss the keys to a high-functioning RCM team, particularly with an eye on sharpening the fundamentals.

In the recording, Boylen, Hollweck and Holman discuss:

• Understanding patients as consumers of healthcare, and specific tactics providers can take to enhance the patient experience
• Strategies to re-evaluate the management of accounts receivables
• Approaches to considering new technology options, including automation

14:53 | Transcript